Refund Policy

Last Updated:

Website:

Company Name:

08/11/2026

www.youragency.com

Elavate

Last updated: 01-10-2026

At Nexo Studio, we value our clients and aim to provide high-quality creative and digital services. This Refund Policy explains the circumstances under which refunds may or may not be issued.

1. General Policy

Due to the nature of creative and digital services, all sales are considered final once work has started.

Due to the nature of creative and digital services, all sales are considered final once work has started.

Refunds will only be provided under specific conditions outlined below.

Refunds will only be provided under specific conditions outlined below.

By engaging with our services, you agree to this policy.

By engaging with our services, you agree to this policy.

2. Eligibility for Refunds

Refunds may be issued in the following cases:

Duplicate Payment: If you were accidentally charged twice for the same service.

Duplicate Payment: If you were accidentally charged twice for the same service.

Service Not Delivered: If we fail to start or deliver the agreed-upon service within the specified timeframe, and no alternative arrangement is made.

Service Not Delivered: If we fail to start or deliver the agreed-upon service within the specified timeframe, and no alternative arrangement is made.

Cancellation Before Work Begins: If you cancel a project before we have started any work, you may be eligible for a full or partial refund.

Cancellation Before Work Begins: If you cancel a project before we have started any work, you may be eligible for a full or partial refund.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Once work on your project has started and initial concepts/deliverables have been shared.

Once work on your project has started and initial concepts/deliverables have been shared.

If delays occur due to lack of communication, incomplete information, or client inaction.

If delays occur due to lack of communication, incomplete information, or client inaction.

For dissatisfaction with style preferences after agreed-upon revisions have been completed (we provide revision rounds as outlined in project agreements).

For dissatisfaction with style preferences after agreed-upon revisions have been completed (we provide revision rounds as outlined in project agreements).

For third-party costs (e.g., domain names, hosting, stock photos, plugins, software licenses).

For third-party costs (e.g., domain names, hosting, stock photos, plugins, software licenses).

4. Project Deposits & Upfront Payments

Any upfront deposits or booking fees are non-refundable unless otherwise stated in a written agreement.

Any upfront deposits or booking fees are non-refundable unless otherwise stated in a written agreement.

Deposits secure our time and scheduling for your project.

Deposits secure our time and scheduling for your project.

5. Custom Templates & Digital Products

Purchases of pre-made templates, digital files, or downloadable assets are non-refundable once delivered, due to their intangible nature.

Purchases of pre-made templates, digital files, or downloadable assets are non-refundable once delivered, due to their intangible nature.

If files are corrupted or inaccessible, we will provide replacements at no extra cost.

If files are corrupted or inaccessible, we will provide replacements at no extra cost.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For any refund questions or requests, please contact us:

Elavate

Email: contact@elavate.com (replace with your actual email)

Address: 375 Greenfield Avenue, New Yerok, YK 12134, United Kingdom (or your actual address)

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